Privacy policy

1. Who We Are

Mobile Snap operates 100+ retail locations across Canada. This policy explains how we collect, use, and protect your personal information in compliance with Canadian privacy laws (PIPEDA).

2. Information We Collect

You provide:

  • Contact details (name, email, phone, address)

  • Job applications (resume, work history, references)

  • Service requests (device info, repair details)

We collect automatically:

  • Technical data (IP address, browser type, device)

  • Website usage (pages visited, time on site)

  • Cookies and analytics

3. How We Use Your Information

  • Deliver services and process repair requests

  • Review job applications and manage hiring

  • Send marketing offers (with your consent)

  • Improve our website and business operations

  • Comply with legal requirements

4. Who We Share With

We don't sell your data. We may share with:

  • Service providers (hosting, email, payment processors, Jotform)

  • Mobile Snap locations when needed for service

  • Legal authorities when required by law

5. How Long We Keep Your Data

  • Job applications: 2 years

  • Customer records: 7 years

  • Marketing data: Until you unsubscribe

  • Analytics: 26 months

6. Your Rights

You can:

  • Access your information

  • Request corrections or deletion

  • Unsubscribe from marketing anytime

  • File a complaint with the Privacy Commissioner of Canada

Contact us: info@mobilesnap.ca | 450-682-0060 | 

7. Cookies

We use cookies for functionality, analytics (Google Analytics), and advertising (Facebook Pixel, Google Ads). You can control cookies in your browser settings.

8. Security

We use SSL encryption, password protection, and restricted access to protect your data. No system is 100% secure.

9. Updates

We may update this policy. Check this page for changes. Continued use means you accept updates.